Joy

At Joy, we work to align brand development and service design in the early stages of business development. We are specialists in user research, service design and brand development.

CLIENTS

Reach Volunteering, Letchworth Heritage Foundation, WithYou, CRUK.
A team icon
1
A location icon
London
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£
400
-
£
700
per day
A tag icon
£
700
per day
A briefcase icon
£
2000
+
-
£
50000
guide budget
A briefcase icon
£
+
50000
guide budget
"Emma taught our small team how to draw on the tools and processes of service design, and develop key skills like user research and ideation. Through a series of workshops that incorporated theory and practice, Emma inspired and supported us through the whole design cycle, and then mentored us through a subsequent cycle. She was brilliantly insightful, calm and reassuring. Crucially, she brought clarity to every stage. I cannot recommend Emma highly enough - she is empowering, experienced and a joy to work with."
Janet Thorne, CEO Reach Volunteering
"Emma led a service design based review of our tourism and community information service - a first for the Foundation. A key part of the role was to nurture, mentor and support our service team to develop their knowledge and understanding of user research and service design as a type of living action learning set. Emma's passion, knowledge, style and enthusiasm enabled us to literally transform our service offer and our new online offer and to build the skills and confidence of a team who were initially very anxious about this review. The leadership style and techniques Emma brought to this project meant that everyone was bought into the change enabling us to move forward smoothly. We continue to evolve the personas that we developed based on research at that time and extended these across all areas of activity. Emma is seriously good at this."
Graham Fisher, CEO Letchworth Garden City Heritage Foundation

INSURANCE

POLICIES

BUSINESS TYPE

Limited Company

SERVICES

Branding & Identity
Design Sprints
User-Centred Design
Service Design
User Research

TECH

Squarespace
WordPress